Call Center Manager – Build, Lead & Scale a High-Performance Team
A growing health and wellness brand is on the hunt for a Call Center Manager who knows the fast-paced world of direct response marketing —someone who’s been in the trenches, understands the urgency of inbound calls, and knows how to turn interest into action.
This isn’t a role for someone who wants to maintain the status quo. We’re looking for a builder, a motivator, and a strategist who’s ready to grow a team, tighten up operations, and boost conversions.
What You’ll Do:
Lead a team of reps handling inbound appointment calls from 8AM–5PM
Recruit, train, and coach for performance
Monitor call volume, conversion rates, and show-up rates
Jump in on escalations and complex customer interactions
Optimize scripts, workflows, and call handling times
Keep an eye on KPIs and make data-backed decisions
Collaborate with leadership to scale the team and expand into new channels (chat, SMS, etc.)
What You Bring:
3+ years managing in a direct response or high-volume call center
A knack for coaching and motivating sales-minded reps
Experience with CRMs, call tracking tools, and dialing systems
Strong handle on metrics like show rate, conversion, and hold time
Calm under pressure, sharp with process, obsessed with improvement
You’re scrappy, hands-on, and ready to grow something big
Why This Role Rocks:
Base salary + quarterly/annual performance bonuses
Full benefits (health, dental, vision, 401k, PTO)
Leadership development and growth potential
You’ll have a real voice in how we scale
Sound like your kind of challenge? Apply now and let’s build something that works.
...Receiver / Stockworker at American Express Centurion Lounge $19.00/hr Job Details: Position: CLT Airport AMEX Lounge Receiver and Stock Worker Join and grow in our team at Sodexo / American Express. We are now hiring Overnight Receivers to work in the American...
...volunteer activities. Join Legacy Restoration as an Outside Pre-Sales (OPS) Representative and help us grow our business! As an OPS... ...hours per day Compensation & Benefits: ~ Uncapped bonus commissions ~ Health, Dental, Vision Insurance ~ Allowable Time Off (ATO...
...team. We have experienced continued growth embracing our mission, Raise Your Experience. Job Description: Immersive Experience Stage Manager Type of Employment: Seasonal Location: Grapevine, Texas Dates: Training: October 4th & 5th Set up &...
...Marketing Specialist Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for professional and... ...review " EEO is the Law " poster in English (including a screen-readable electronic version), Spanish, Arabic, and Chinese....
...good work ethic to join the team.SkillsAudiovisual, Install, Video, Support, Installation, Low voltage, Technical support, Cat6, Audio... ...AV a career- Someone who works well with the teamExperience LevelEntry LevelPay and BenefitsThe pay range for this position is $20.0...