Job Description

At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As a Customer Service Coordinator, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933! The Customer Service Coordinator, or CSC, will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor. Experience working in the automotive or HD truck industry is a plus! Shop Location: Stockton, CA Work Schedule: Monday - Friday Hours: 11:30am to 8:00pm Hourly Pay – Paid Weekly! Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! YOUR JOB SEARCH ENDS HERE. Essential Functions CUSTOMER SERVICE: Improve the quality and consistency of customer communications and meet customer's expectations. Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction. Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates. Improve the quality and consistency of customer communications and ensure customer's expectations are met. Drive improvement of Customer Satisfaction (CSI) scores. WORKFLOW MANAGEMENT: Enhance branch productivity through effective work scheduling and planning. Create repair order tasks and update work planning sheet. Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up. Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements. Coordinate outside repair with vendors and customers. Provide a resource that allows the management team time to effectively manage shop operations. PARTS MANAGEMENT: Contribute to cost containment through effective inventory planning and warranty. Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery. Make recommendations on min-max levels to the inventory planning team. Manage parts obsolescence. Ship warranty and return parts. Organize and ensure cleanliness in the parts room. ADMINISTRATIVE: Effectively handle all incoming shop calls Clerical duties within the shop operations which include vehicle maintenance files. Process all Account Payable. Create repair orders for technicians. Additional Responsibilities Contribute to cost containment through effective inventory planning and warranty. Enhance branch productivity through effective work scheduling and planning. Performs other duties as assigned. Skills and Abilities Detail oriented with excellent follow-up practices. Strong verbal and written communication skills. Apply effective phone skills. Capable of multi-tasking, highly organized, with excellent time management skills. Flexibility to operate and self-driven to excel in a fast-paced environment. Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Ability to work independently and as a member of a team. Experience using Microsoft word and excel intermediate preferred. Qualifications H.S. diploma/GED required General H.S. subjects. One (1) year or more customer service or comparable experience with issues resolution experience required. DOT Regulated No

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