IT Help Desk Technician (Monday-Friday) Job at Red Cup IT, Inc., Remote

SThFWGJHTkkwOFFad051T1ZRaHVsbnBEK2c9PQ==
  • Red Cup IT, Inc.
  • Remote

Job Description

Job Overview

Provide first-level technical support and assistance to end users during regular business hours, Monday through Friday. Resolve hardware, software, and network issues promptly to ensure smooth IT operations and high user satisfaction.

Key Responsibilities

  • Respond to IT support requests via phone, email, and ticketing system during Monday to Friday business hours, typically 8 AM to 5 PM or 9 AM to 6 PM.
  • Troubleshoot and resolve desktop, laptop, printer, mobile device, and software issues.
  • Manage user accounts and access permissions using Active Directory or similar tools.
  • Assist with hardware setups, software installations, and basic network troubleshooting.
  • Document user problems, resolutions, and follow up to ensure issue closure.
  • Collaborate with IT teams to escalate and resolve complex issues.
  • Maintain IT asset inventory and contribute to knowledge base resources.
  • Provide excellent customer service with clear communication.

Requirements

  • 3+ years of experience in IT help desk or support roles.
  • Familiarity with Windows and macOS environments.
  • Strong problem-solving and communication skills.
  • Ability to work Monday-Friday during business hours (e.g., 8:30 AM to 5 PM).
  • Experience with Active Directory, ticketing systems, and basic networking.

Job Tags

Remote job, Full time, Monday to Friday,

Similar Jobs

Blackwell HR

Executive Director - DSANV Job at Blackwell HR

 ...Down Syndrome Association of Norther Virginia (DSANV) is Now Hiring: Executive Director(Full Time, Hybrid, Northern Virginia area) The Down Syndrome Association of Norther Virginia (DSANV) is a non-profit organization dedicated to empowering individuals with Down syndrome... 

HCRC Staffing

Internal Medicine /Family Practice Physician- Hospitalist Green Bay WI Job at HCRC Staffing

(Physician/MD qualifications required) Family Practice - Internal Medicine |Family Practice Physician- Hospitalist Green Bay WI Part time or Full time We are looking for an experienced Physician to join our group in Green Bay, WI. We are seeking a compassionate provider... 

Novastar Prep Tutoring

Academic Advisor (Remote - Full-Time) Job at Novastar Prep Tutoring

 ...schedule effectively Work Environment & Schedule This is a full-time, remote position with a flexible schedule. You'll work from home, engaging with families via phone, email, and video conferencing. While the role involves extended screen time, we prioritize the... 

Virtual Teammate

Graphic Designer Job at Virtual Teammate

 ...We're looking for a creative and detail-oriented Graphic Designer who's confident working in Adobe InDesign and has experience designing for both print and digital platforms. This role involves working closely with their marketing and internal teams to create brochures... 

Cintas Corporation

Warehouse Associate - Loader/Unloader - $20.00/Hour Job at Cintas Corporation

 ...Requisition Number: 206178 Job Description Cintas is seeking a Warehouse Associate Loader/Unloader to support the Rental Division. Loader/Unloaders are responsible for driving company trucks to designated areas in the facility for unloading of soiled products...