Job Description

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description: Embark on a career at the Hilton University of Florida Conference Center, a distinctive property managed by Pyramid Global, where hospitality meets academic excellence. With 248 well-appointed guest rooms, 10 versatile meeting spaces, and 30,811 sq ft of meeting space, our hotel provides a unique workplace nestled within the vibrant atmosphere of the University of Florida. Join our team and experience a work environment that reflects the energetic spirit of the university community. At Pyramid Global, we offer comprehensive benefits, including a 401k with a company match, and recognition programs tailored to acknowledge your dedication. If you're seeking a career that blends hospitality with the dynamic atmosphere of a prestigious institution, consider joining us at the Hilton University of Florida Conference Center. Your journey towards a fulfilling career in this unique setting begins here. Overview:

Position Summary

We are looking for a dependable and detail-oriented Night Auditor to join our team. This role is responsible for overseeing financial reconciliations and daily operations during the overnight shift while ensuring accuracy, guest satisfaction, and safety. The Night Auditor serves as the primary contact for guests during nighttime hours and ensures all audit tasks are completed in a timely and accurate manner.

Key Responsibilities

• Greet guests with professionalism and a sincere welcome, listening attentively to requests and concerns.

• Organize and complete shift tasks including verifying reservations, running contingency reports, resolving discrepancies, confirming no-shows, and completing walk reports.

• Balance city ledger, room revenue, and food & beverage postings; prepare and distribute daily financial summaries.

• Process guest check-ins, check-outs, reservations, and billing with accuracy and efficiency.

• Conduct hotel tours to ensure cleanliness, safety, and quality standards; report and follow up on deficiencies.

• Respond to guest inquiries and resolve issues, escalating concerns as necessary to management.

• Accurately input and retrieve information from hotel systems; promote Hilton Honors and other brand programs.

• Handle guest payments, vouchers, credit cards, and traveler’s checks with accuracy.

• Answer phones and emails promptly, process guest requests, and manage messages/packages as needed.

• Address guest complaints with patience and diplomacy, remaining calm under pressure and during emergencies.

• Operate company vehicle safely when assisting with guest transportation.

• Support teammates and maintain clear communication across shifts.

• Perform additional duties as assigned to meet business needs.

Qualifications:

Requirements

• Proficiency with hotel reservation and accounting systems.

• Strong attention to detail and organizational skills.

• Excellent communication skills in English, both verbal and written.

• Ability to resolve conflicts with professionalism, tact, and patience.

• Computer literacy with the ability to input data accurately and efficiently.

• Knowledge of hotel emergency procedures (fire, theft, natural disaster).

• Ability to stand for extended periods and work overnight schedules.

• Commitment to Hilton brand standards including check-in accuracy, Hilton Honors enrollment, HotSOS usage, and training completion.

Culture & Values

At Hilton, we embrace a people-first culture. Our team members are expected to:

• Connect with Purpose: See your role as part of something greater.

• Stay Positive: Approach challenges with a can-do attitude.

• Collaborate: Celebrate team success and prioritize cooperation.

• Engage: Share knowledge, support teammates, and pursue shared goals.

• Support Growth: Provide constructive feedback and encouragement.

Why Join Us?

As a Night Auditor at Hilton University of Florida Conference Center, you will play a vital role in ensuring smooth overnight operations and providing exceptional service. We offer opportunities for career growth, team member recognition, and the chance to be part of a world-class hospitality brand.

Job Tags

Local area, Worldwide, Shift work,

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